Agent Activity

15 records · grouped by Agent

5 of 5 open
ActivityRan AtSeverityTableRecord
Escalation Triage3
Lakewood HVAC escalation is past its SLA by 4 hours. Owner notified.Nov 6, 2026, 12:52 AMescalationsLakewood HVAC down, clinic at 84F
New Sev 1 from Slack: Tucson North has no supervising PT Thursday. Routed to Marcus Bell. SLA 24h.Nov 5, 2026, 6:55 PMescalationsTucson North has no supervising PT on Thursday's schedule
Waystar denial spike classified Sev 2 and routed to Revenue Cycle.Nov 4, 2026, 7:10 PMescalationsDenial spike from Blue Ridge on modifier 59 claims
Pipeline Nudge3
Physical Therapist, Flagstaff has been open 87 days. Nudged Grace Lindqvist; sign-on bonus request is waiting on the COO.Nov 5, 2026, 10:02 PMrolesPhysical Therapist, Flagstaff
Credentialing Coordinator open 66 days, one candidate. Suggested widening to remote.Nov 5, 2026, 10:02 PMrolesCredentialing Coordinator
Clinic Director, Mesa: offer stage for 9 days with no update. Nudged Marcus Bell.Nov 4, 2026, 10:02 PMrolesClinic Director, Mesa
Compliance Keeper3
Medicare revalidation for Tucson North and Mesa is due in 27 days and has no owner.Nov 5, 2026, 9:32 PMcomplianceMedicare revalidation, Tucson North
OSHA 300A posting is 3 days overdue at Flagstaff and Santa Fe.Nov 5, 2026, 9:32 PMcomplianceOSHA 300A summary posted at every clinic
Blue Ridge credentialing for Santa Fe due in 21 days, in progress, evidence present.Nov 4, 2026, 9:32 PMcomplianceBlue Ridge credentialing for Santa Fe clinicians
Renewals Watch4
Waystar auto-renews in 11 days with no decision. Notice window has closed.Nov 5, 2026, 9:02 PMvendorsWaystar
Summit Staffing renewal in 48 days, undecided. Spend is 2x last year.Nov 5, 2026, 9:02 PMvendorsSummit Staffing (travel PTs)
Could not re-verify 7 DocuSign-sourced contracts: DocuSign connection has failed for 9 days.Nov 5, 2026, 9:02 PMconnectionsDocuSign
MedRisk Malpractice decision needed within 18 days to stay inside the 45 day notice window.Nov 4, 2026, 9:02 PMvendorsMedRisk Malpractice
Board Prep2
Santa Fe clinic ramp ahead of plan. No variance note needed.Nov 4, 2026, 6:15 PMinitiativesSanta Fe clinic ramp
FY27 operating margin to 14% moved Green to Red. Margin 11.8% vs 14% plan; travel staffing 62% over. Variance note drafted for the board packet.Nov 4, 2026, 6:15 PMinitiativesFY27 operating margin to 14%
1 to 15 of 15 in 5 groups