3 of 3 open
| Escalation | Status | Clinic | Department | Owner | Opened | SLA Due | Source | |
|---|---|---|---|---|---|---|---|---|
Sev 11 | ||||||||
| Tucson North has no supervising PT on Thursday's schedule | Tucson North | Clinical Operations | Marcus Bell | Nov 5, 2026, 6:40 PM | Nov 6, 2026, 6:40 PM | Slack | ||
Sev 23 | ||||||||
| Lakewood HVAC down, clinic at 84F | Lakewood | Facilities | Luis Cardenas | Nov 3, 2026, 9:00 PM | Nov 5, 2026, 9:00 PM | Slack | ||
| Denial spike from Blue Ridge on modifier 59 claims | — | Revenue Cycle | Janelle Okafor | Nov 4, 2026, 7:00 PM | Nov 7, 2026, 7:00 PM | Waystar | ||
| Patient complaint escalated to state board, Scottsdale | Scottsdale | Compliance | Elena Marsh | Nov 3, 2026, 1:00 AM | Nov 10, 2026, 1:00 AM | Slack | ||
Sev 32 | ||||||||
| Credentialing lapse for two new hires at Mesa | Mesa | Revenue Cycle | Ben Osei | Nov 4, 2026, 11:00 PM | Nov 11, 2026, 1:00 AM | Waystar | ||
| Front desk turnover, Denver Highlands | Denver Highlands | Clinical Operations | Hannah Brightwater | Nov 1, 2026, 1:00 AM | Nov 15, 2026, 1:00 AM | Slack | ||
1 to 6 of 6 in 3 groups