Escalations

8 records

New1

Tucson North has no supervising PT on Thursday's schedule

Severity
Sev 1
Clinic
Tucson North
Owner
Marcus Bell
SLA Due
Sep 16, 2026, 7:59 AM
Triaged2

Denial spike from Blue Ridge on modifier 59 claims

Severity
Sev 2
Owner
Janelle Okafor
SLA Due
Sep 17, 2026, 8:19 AM

Credentialing lapse for two new hires at Mesa

Severity
Sev 3
Clinic
Mesa
Owner
Ben Osei
SLA Due
Sep 20, 2026, 2:19 PM
In Progress3

Lakewood HVAC down, clinic at 84F

Severity
Sev 2
Clinic
Lakewood
Owner
Luis Cardenas
SLA Due
Sep 15, 2026, 10:19 AM

Patient complaint escalated to state board, Scottsdale

Severity
Sev 2
Clinic
Scottsdale
Owner
Elena Marsh
SLA Due
Sep 19, 2026, 2:19 PM

Front desk turnover, Denver Highlands

Severity
Sev 3
Clinic
Denver Highlands
Owner
Hannah Brightwater
SLA Due
Sep 24, 2026, 2:19 PM
Resolved2

Phishing email reached 40 staff mailboxes

Severity
Sev 2
Owner
Sam Whitcombe
SLA Due
Sep 4, 2026, 2:19 PM

WebPT scheduling outage, all Arizona clinics

Severity
Sev 1
Owner
Sam Whitcombe
SLA Due
Sep 7, 2026, 6:19 PM